Online Payment FAQ’s
Frequently Asked Questions
Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the biller does not see your complete account information.
Yes, your bill can be paid in any of the following ways:
- Web based online payment – login to online bill pay via www.aumsville.us
- Phone payments – call your biller’s office at 1(855)984-1203
- Paper check – sent by whatever means you choose, including US Postal Service (note: many paper checks today are converted into electronic transactions once they are received by the biller).
- Email notification based payment – click the “View invoice or Pay Now” button in your email.
Yes, a payment can be made by another person who knows the following information: the type of bill to pay, the bill number, customer name and amount to pay.
How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call the biller in order to pay again.
No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you could end up paying your bill twice.
It is very simple. Here are the 4 steps taken by customers:
- Payer goes to www.aumsville.us and clicks on “Payments” to access the payment portal.
- Payer chooses what type of bill to pay, enters the required fields for that bill/service type.
- Payer enters payment method data (credit card or e-check), views convenience fee and approves payment by submitting it for processing.
- Payer receives an email confirmation and/or prints a receipt that includes detailed payment information.
Do I have to enter an email address to make a payment?
Yes, an email address is required for payment confirmation. A payment receipt is sent via email confirmation. If you do not have an email address, you may enter noemail@noemail.com and print out a receipt at the end of the payment process.
Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.
EFT transactions typically take 48 – 72 hours to settle.
The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.
When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Under “How would you like to pay” click on the drop-down box and choose EFT Check.
City Hall staff at 503-749-2030 can answer most questions, but if the website is down or inoperable, please call Invoice Cloud customer service at (781) 848-3733.
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.
Yes! Using Invoice Cloud, our staff can process your payment just like you would on your home computer.
Can I use more than one payment method per transaction?
Yes. We will accept partial payments, so you may use one payment method for part of the transaction and another payment method for other parts of the transaction. However, please be aware of the potential fees associated with each transaction.
Paying online with a credit/debit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes).
There are no signup costs or subscription fees. A non-refundable convenience fee is added to each transaction to cover various administrative costs associated with billing and accepting payment. Please note - at this time, if you have prior taxes, you will be unable to use this online service to pay your taxes. Please contact the tax collector’s office for assistance.
You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check your biller’s website for the credit and debit cards that are eligible.
Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. If the website is inoperable, payments can be made by check through the mail or by cash or check in person at City Hall.
A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.
Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our taxpayers. By automating billing and collections, citizens can click and pay online while helping the environment and reducing clutter in their home or workspace.
PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications, which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
The City of Aumsville wanted to make paying bills easier for their customers, but didn’t have the electronic presentment and payment systems required to display, safely process and store financial information. We chose Invoice Cloud because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.
You can make payment or review your account 24 hours a day, 7 days a week, with the exception of scheduled maintenance times, which typically occur overnight. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.
If you are unable to find the information you need in your online payment history or open invoices, please call City Hall at 503-749-2030.
You and the authorized staff at City Hall. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.
